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Trabalhinho is a global technology platform that operates exclusively as an intermediary and advertisement directory. Our role is to connect home and business service providers with client users who need everyday solutions. We facilitate contact and connection, but we do not provide the services directly.

Our global technology base is located in Nagpur, Maharashtra, India. However, for all operations and services finalized in Brazil, the platform is governed by the laws of the Federative Republic of Brazil, electing the Court of the Judicial District of Manaus, Amazonas, to resolve any legal questions or controversies.

Transparency is our strength. To request support, track returns, ask questions, or open disputes, you can use our official customer service channels:

The standard platform fee is 10% from the professional/company based on the amount charged for the service rendered. If payment is made outside the platform (Modality 2), the provider becomes solely responsible for collecting the additional 10% fee owed by the client and remitting the full 20% to the platform within 3 business days. If the professional does not receive this amount from the client under this modality, they must bear the entire 20% owed to the platform alone.

No. There is no employment relationship, subordination, dependency, or exclusivity between Trabalhinho and the registered professionals or companies. Providers act 100% autonomously and independently.

To conduct financial transactions, issue billings, and process payouts with full security within the platform, providing additional identification and billing data (such as a CPF or CNPJ) is mandatory.

As soon as the service balance becomes available in your virtual wallet (which occurs after client confirmation or automatically 10 calendar days after the commencement of work), the provider can request a payout. The minimum limit for this operation is R$ 15.00, the transaction is entirely fee-free, and the money is deposited into the registered bank account within up to 3 business days.

Registration and searching for professionals are free of charge. However, for each service finalized through the platform, an intermediation fee consisting of a 10% surcharge owed by the client is applied on top of the amount charged by the provider.

No. Since we operate strictly in intermediation and technological connection, each user is solely and directly responsible for their interactions, negotiations, and payments. Trabalhinho is not liable for material or moral damages, theft, accidents, delays, or the final quality of the service rendered by the independent professional; the relationship must always be guided by ethics and mutual respect.

Approved refunds to your bank account take up to 10 business days to be processed. However, at the time of the request, you can choose to receive the credit immediately in your internal Trabalhinho digital wallet. This wallet balance can be used to pay for new service reservations, purchases from suppliers, or be withdrawn to your bank account at a later time.

If the delivered product is different from what was requested, of poor quality, defective, incomplete, counterfeit, expired, or shows signs of unlawful activity, you can request a refund within up to 24 hours after confirming receipt on the platform. For the refund to take place, the payment must obligatorily have been made within the app (Modality 1) and you will need to provide proof of the return of the items to the supplier (or to the competent authorities, in the case of unlawful products).

You can quickly register on the website or application using your email (via Google Sign-In) or your mobile phone number (via Firebase SMS). You must be at least 18 years old and possess full legal capacity to enter into contracts.

Yes, you can request deletion in the application menu. However, the permanent deletion of the profile and history is strictly conditional upon the absence of pending debts, open disputes, or debit balances with Trabalhinho. Financial transaction data will be retained for the periods required by tax legislation before permanent deletion.

Yes. Trabalhinho continuously monitors cancellation rates to ensure the reliability of the community. Clients with excessive, unjustified cancellations or who make improper chargebacks with their credit card operator will have their accounts blocked. Providers who repeatedly cancel services or try to force the client to migrate from Modality 1 to Modality 2 with the intent of bypassing the platform's contractual fees will be immediately banned from the website and application.

To ensure the best performance, security, and access to all Trabalhinho features, we recommend that your phone runs Android version 11 or higher. Previous versions may present incompatibilities or crashes when loading maps and processing payments.

Yes, absolutely! If your phone is not compatible with the minimum recommended version (Android 11 or higher) or if you are out of storage space, you can access and use all our On-Demand Services directly through our official website. Our web platform was fully designed to work directly in your computer or phone browser, without needing to download anything.

To have a fast, secure, and error-free experience when using our platform through a browser, we recommend the following:

If your search screen appears empty, the most likely reason is that your device has location access disabled or you did not grant this permission to our platform. Since Trabalhinho works on demand and displays advertisements based on proximity, the system needs to know where you are to cross-reference data. To fix this and view available professionals or clients, you must:

Currently, to serve the Brazilian market, our platform is available in two languages: English and Portuguese. If your application opened in English and you wish to change it, follow these simple steps:

If you are facing technical difficulties redefining your access directly through the application, do not worry! You can complete this process simply and quickly through our website. Follow these steps: