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Cancellation and Refund Policy

Trabalhinho

• Prior Notice: Cancellations must be made at least 3 hours prior to the scheduled time for the service, and provided that the worker has not yet started traveling to the service location.
• Absences Without Prior Notice: The failure of the client, or the person designated by them, to appear at the location informed for the execution of the service at the scheduled date and time, and the lack of cancellation for the scheduled service will result in full billing for the service.

• Order Processing: Orders may be canceled as long as the supplier has not yet started traveling to the delivery address provided by the client.
• Orders Already Shipped / Commenced Travel: If the supplier has already stated on the platform that they have started traveling or if the product has already been delivered, the reservation can no longer be canceled.

• Right to Dispute: If the products have already been delivered to the buyer and the items received are different, of poor quality, defective, incomplete, counterfeit, expired, or derived from unlawful activities, the client may request a refund.
• Time Limit: This request must be made within up to 24 hours after the client has confirmed receipt of the products through the platform.

• Internal Transaction Requirement: In order for Trabalhinho to refund the client, the payments for the products to the supplier must, obligatorily, have been made within the platform.
• Refund Calculation: Refunded amounts will be calculated strictly in accordance with the banking fee retention rules described in Section 2 of this document.
• Proof of Return: In order for the amounts to be refunded, the client must provide proof of the return of the products to the supplier or to the competent authorities, the latter option being mandatory if such products are derived from unlawful activities.

• Operational Retention: If the client makes a payment through the platform and subsequently requests a refund for any reason, Trabalhinho will retain 5% of the total amount paid.
• Reason for Retention: This percentage is intended to cover the operational costs of the third-party payment gateways and processors we utilize.
• Returned Amount: The client will receive a refund corresponding to 95% of the total amount originally paid.
• Illustrative Example: If the client paid R$ 100.00 and requested a refund, they will receive R$ 95,00 back, and R$ 5.00 will be retained to cover banking fees.

• Issuance Fee: Should the client choose to make the payment via bank slip, a fixed extra fee of R$ 2.00 will be added per issued slip.
• Non-Refundable: This R$ 2.00 fee is charged in addition to the platform's 10% intermediation fee and will not be returned in the event of a cancellation.
• Illustrative Example: If the value of the service including the platform fee totaled R$ 100.00 and the client paid via bank slip, the total amount charged was R$ 102.00. In the event of a refund, the R$ 2.00 bank slip fee is fully retained, and the 5% gateway deduction will apply to the operational R$ 100.00. The client will receive R$ 95.00 back.

• Refund Block: Once the balance has been released to the professional (either by client confirmation or by the expiration of the period established in the Terms of Use), the amount can no longer be reversed or refunded by the platform.
• Processing Period: The period to process the refund to the client's account is up to 10 business days after the refund request is filed on the Trabalhinho platform.
• Digital Wallet Credit Option: If the client does not wish to withdraw the refunded amount, they may indicate, at the time of the request, that they wish the credit to be made available in their digital wallet within the platform itself.
• Use of Wallet Balance: Once the credit is available in the client's wallet on the platform, they may use it to pay for new service reservations, purchases from suppliers, or withdraw it later to their registered bank account on the Trabalhinho platform.

• How to Request a Refund: To request a refund, track the status of a return, or dispute a charge for an unexecuted service, the user must contact the platform's official customer service channels, detailing the order number and the reasons for the request:
  • 🗣️ Live chat.
  • ✉️ E-mail: sac@trabalhinho.com
  • 🔗 Or access our contact page directly.
• Resolution of Discrepancies: In the event of any discrepancy regarding the commencement, execution, or completion of the work, the client may immediately contact support through the channels listed above.
• Penalties for Abuse: Failure to pay due amounts or the improper cancellation of charges will generate a debit balance, which may result in the suspension or permanent blocking of the client's account on the website and application.

• For Clients: Excessive, unjustified cancellations or the improper disputing of legitimate charges with the credit card operator (chargeback) constitute a breach of platform terms, generating a debit balance and potentially resulting in the suspension or permanent blocking of the account on the website and application.
• For Providers: Repeated cancellations of services already accepted or the act of forcing the client to cancel under Modality 1 to migrate to Modality 2 (bypassing platform fees) constitute a severe violation of the Terms of Use, resulting in the professional's immediate ban from the website and application.

• Exemption from Financial Intermediation: Trabalhinho functions solely as a guide and directory of advertisements. We do not offer support, do not intermediate disputes outside the application, and do not guarantee refunds for amounts paid directly outside the platform.
• Breach and Obligations: Even in the event of cancellations and poorly managed direct arrangements between the parties, the provider remains obligated to remit the fee due to the platform for the intermediation of contact between the supplier and the client. The total amount of the remittance is 20% (consisting of 10% from the provider on the value of the services rendered and a 10% surcharge due from the client on the value of the services) and must be paid within 3 business days after the termination of the rendered services, even if due to disagreement between the parties the service was not completed. Failure to remit creates a debit balance and results in the permanent blocking of the provider's account.