Trabalhinho
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1. Introduction
Welcome to Trabalhinho. The following terms and conditions govern how you use our platform and are accepted by you upon visiting or using our website, application, and services. If you do not agree to these Terms, do not use our services.
We act exclusively as intermediaries, connecting home and business service providers with client users, rather than providing the services directly.
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Updated on: July 24, 2026.
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2. User Agreement and Eligibility
To use our services, you must be at least eighteen years of age and possess full legal capacity to enter into contracts. By using our platform or registering an account (whether by email via Google Sign-In or by phone number via Firebase SMS), you certify that you fully meet these requirements. To conduct financial transactions and issue billings within the platform, providing additional identification and billing data (such as CPF or CNPJ) will be mandatory.
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3. Service Description and Absence of Employment Link
Users may access On-Demand Services through our website and application. Trabalhinho functions as a guide and directory of advertisements and contacts.
There is no employment relationship, subordination, dependency, or exclusivity between Trabalhinho and the registered professionals or companies. Providers act 100% autonomously and independently.
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4. Payment Conditions, Intermediation Fees, and Remittances
For each service finalized through the platform, Trabalhinho will charge intermediation fees from both parties: 10% from the Professional/Company and 10% from the Client.
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📢 IMPORTANT NOTE REGARDING EXAMPLES: The R$ 100.00 value used in the examples below is purely illustrative and serves only to demonstrate the platform's calculation of fees and retentions. The actual value of each service or product will be freely defined between the Client and the Provider/Supplier.
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The rules apply according to the payment modality chosen by the parties:
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Modality 1: Payment via Platform (Integrated)
The client makes the payment digitally and securely within Trabalhinho's own website or application. By making payments through this method, you accept the terms and conditions of any third-party payment processors we utilize.
- Professional/Company Fee: 10% of the amount charged for the service rendered. Illustrative example: If the provider charged R$ 100.00, the platform retains R$ 10.00, and the professional receives R$ 90.00 in their digital wallet.
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- Client Fee: An additional 10% on top of the provider's amount. Illustrative example: If the service costs R$ 100.00, the client will pay R$ 100.00 + R$ 10.00 = R$ 110.00.
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- 💳 Bank Slip (Boleto Bancário) Note: Should the client choose to make the payment via bank slip, a fixed extra fee of R$ 2.00 will be added per issued slip, charged in addition to the platform's 10% intermediation fee. In the event of cancellation and refund, this R$ 2.00 fee is fully retained.
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- 🔄 Refund Policy and Gateway Fee: If the client makes a payment through the platform and subsequently requests a refund for any reason (subject to the permitted time frames), Trabalhinho will retain 5% of the total operational amount paid to cover the operational costs of the payment gateways, refunding only 95% of the total. Illustrative example: If the client paid R$ 100.00 and requested a refund, they will receive R$ 95.00 back, and R$ 5.00 will be retained.
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- 💰 Funds Release, Payout Request, and Provider Remittance: For the balance to become available to the provider, the client must first confirm the completion of the service within the platform. If the client does not confirm completion within 10 calendar days after stating the commencement of work, the money may be released to the provider on the 1st business day following this period. Once the balance is released, the professional must request a withdrawal on the website or application. The minimum withdrawal limit is R$ 15.00 (fifteen reais), and the operation is fee-free. Trabalhinho will process the transfer within up to 3 business days directly into the registered account. Once the balance is released to the professional due to expiration of the period or confirmation, no refund can be issued to the client.
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- ⏱️ Processing Period and Wallet Option: Approved refunds to the client's bank account take up to 10 business days. At the time of the request, the client may choose to receive the amount immediately as a credit in their internal digital wallet, which can be used for new reservations, purchases, or withdrawn later to their bank account.
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- 💬 Customer Service and Dispute Channel: In the event of any discrepancy regarding the commencement, execution, or completion of work, or problems with received products, the client may immediately contact support via live chat, email at sac@trabalhinho.com, or through the official contact page.
Modality 2: Direct Payment to the Provider (Outside the Platform)
If the parties choose to make payments directly between themselves (in cash, personal Pix, etc.), the platform fees remain mandatory:
- Full Billing: The client must pay the total amount of the service plus the 10% client fee directly to the provider.
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- Breach and Remittance Obligations: Even in the event of cancellations and poorly managed direct arrangements between the parties, the provider remains obligated to remit the fee due to the platform for the intermediation of contact between the supplier and the client. The total amount of the remittance is 20% (consisting of 10% from the provider on the value of the services rendered and a 10% surcharge due from the client on the value of the services) and must be paid within 3 business days after the termination of the rendered services, even if due to disagreement between the parties the service was not completed. It is the supplier's duty to collect the additional 10% from the client and remit it to the platform; if the supplier fails to receive this amount from the client, they must bear the entirety of the due 20% alone. Failure to remit creates a debit balance and results in the permanent blocking of the provider's account on the website and application.
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- 📥 How to Make the Remittance: The provider must make the payment directly through Trabalhinho's system. Simply access the account, use the "add money to wallet" option via bank slip or credit card, and the platform will automatically deduct the pending balances. Trabalhinho will bear all costs related to issuing the bank slip or credit card fees in this specific operation.
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- ⚠️ Breach with the Platform: Failure to remit the due amounts to the platform within the stipulated period will generate a debit balance, resulting in the suspension or permanent blocking of the provider's account on the website and application.
5. User Responsibilities, Conduct, and Intellectual Property
- Interactions: Users are solely responsible for their interactions with service providers. We do not offer support, do not intermediate disputes outside the application, and do not guarantee the quality of the services rendered by these providers.
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- Conduct of Clients and Providers: All users commit to treating each other with respect, ethics, and legality, and to using our platform exclusively for lawful purposes.
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- 🚫 Penalties for Abuse of Cancellations: Trabalhinho continuously monitors cancellation rates. For clients, excessive, unjustified cancellations or improper chargebacks result in account suspension. For providers, repeated cancellations of accepted services or forcing the client to cancel under Modality 1 to migrate to Modality 2 (bypassing platform fees) result in an immediate ban.
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- Intellectual Property: Our website and application, along with all their content, registered trademarks, and logos, are protected by intellectual property laws. Users are not authorized to use our intellectual property without prior and express authorization.
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- Account Deletion: Any user may request the deletion of their account through the menu. However, permanent deletion is strictly conditional upon the absence of pending debts, open disputes, or debit balances. Financial transaction data will be retained for the statutory periods required by tax legislation before permanent elimination.
6. Privacy Policy
The way we handle the collection, use, and disclosure of personal data is described in detail in our Privacy Policy. By using our services, you acknowledge that you have read and fully agree with our Privacy Policy.
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7. Limitation of Liability and Indemnification
- Platform Inaccessibility: Our platform may become temporarily inaccessible for scheduled maintenance or due to external technical failures. Should this occur, we disclaim any and all liability for any damages, lost profits, or losses you may suffer as a result of system unavailability.
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- Exclusion of Damages: Trabalhinho acts solely as a contact bridge. Should you use our services and suffer any direct, indirect, incidental, special, or consequential damages (including accidents, theft, material damage, inappropriate conduct, or disagreements at the service location), the platform shall not be held liable under any circumstances.
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- Indemnification: You agree to protect, defend, and indemnify us against any claims, losses, damages, liabilities, or expenses (including attorneys' fees) resulting from your inappropriate use of our services or any violation of these terms and conditions.
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- Governing Law and Jurisdiction: These terms and conditions are governed by the laws of the Federative Republic of Brazil (for operations abroad, please consult our specific terms for each country). The Court of the Judicial District of Manaus/AM is elected to resolve any doubts or controversies arising from this document, with an express waiver of any other, however privileged it may be, except for cases of absolute legal competence established by consumer protection legislation.
8. Changes to Our Terms and Conditions
- Updates: Our Terms and Conditions of Use may be updated periodically to reflect operational improvements or legal changes.
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- Notification and Validity: We will notify you by email, SMS, or through a clear notice on our platform. Changes will take effect 15 days after publication on our website and application. We recommend that you check this page periodically.
9. Contact Us
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